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OECD Recommendation of the OECD Council Concerning Guidelines for Consumer Protection in the Context of Electronic Commerce (Organisation for Economic Co-operation and Development) 1999
[Preamble]
In light of the above, the Council,
RECOMMENDS THAT MEMBER COUNTRIES:
ANNEX - GUIDELINES
PART ONE - SCOPE
PART TWO - GENERAL PRINCIPLES
I. TRANSPARENT AND EFFECTIVE PROTECTION
II. FAIR BUSINESS, ADVERTISING AND MARKETING PRACTICES
III. ONLINE DISCLOSURES
A. INFORMATION ABOUT THE BUSINESS
B. INFORMATION ABOUT THE GOODS OR SERVICES
C. INFORMATION ABOUT THE TRANSACTION
IV. CONFIRMATION PROCESS
V. PAYMENT
VI. DISPUTE RESOLUTION AND REDRESS
A. APPLICABLE LAW AND JURISDICTION
B. ALTERNATIVE DISPUTE RESOLUTION AND REDRESS
VII. PRIVACY
VIII. EDUCATION AND AWARENESS
PART THREE - IMPLEMENTATION
PART FOUR - GLOBAL CO-OPERATION
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OECD Recommendation of the OECD Council Concerning Guidelines for Consumer Protection in the Context of Electronic Commerce (Organisation for Economic Co-operation and Development) 1999
Organisation for Economic Co-operation and Development (OECD)
copy @ Lex Mercatoria
ANNEX - GUIDELINES
To achieve the purpose of this Recommendation, Member countries should at the national and international level, and in co-operation with businesses, consumers and their representatives:
review and, if necessary, promote self-regulatory practices and/or adopt and adapt laws and practices to make such laws and practices applicable to electronic commerce, having in mind the principles of technology and media neutrality;
encourage continued private sector leadership that includes the participation of consumer representatives in the development of effective self-regulatory mechanisms that contain specific, substantive rules for dispute resolution and compliance mechanisms;
encourage continued private sector leadership in the development of technology as a tool to protect and empower consumers;
promote the existence, purpose and contents of the Guidelines as widely as possible and encourage their use; and
facilitate consumers? ability to both access consumer education information and advice and to file complaints related to electronic commerce.
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