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OECD Recommendation of the OECD Council Concerning Guidelines for Consumer Protection in the Context of Electronic Commerce (Organisation for Economic Co operation and Development) 1999

[Preamble]

In light of the above the Council
RECOMMENDS THAT MEMBER COUNTRIES

ANNEX GUIDELINES

PART ONE SCOPE

PART TWO GENERAL PRINCIPLES

I TRANSPARENT AND EFFECTIVE PROTECTION
II FAIR BUSINESS ADVERTISING AND MARKETING PRACTICES
III ONLINE DISCLOSURES
A INFORMATION ABOUT THE BUSINESS
B INFORMATION ABOUT THE GOODS OR SERVICES
C INFORMATION ABOUT THE TRANSACTION
IV CONFIRMATION PROCESS
V PAYMENT
VI DISPUTE RESOLUTION AND REDRESS
A APPLICABLE LAW AND JURISDICTION
B ALTERNATIVE DISPUTE RESOLUTION AND REDRESS
VII PRIVACY
VIII EDUCATION AND AWARENESS

PART THREE IMPLEMENTATION

PART FOUR GLOBAL CO OPERATION

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OECD Recommendation of the OECD Council Concerning Guidelines for Consumer Protection in the Context of Electronic Commerce (Organisation for Economic Co-operation and Development) 1999

Organisation for Economic Co-operation and Development (OECD)

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ABCDEFGHIJKLMNOPQRSTUVWXYZ

A

Abilities

(1)

3,

Ability

(2)

15, 111,

Able

(3)

48, 81, 82,

About

(11)

3, 15, 16, 41, 55, 63, 65, 67, 102, 104,

ABOUT

(3)

54, 62, 64,

Above

(2)

9, 97,

Access

(5)

15, 68, 90, 92, 111,

Accessible

(6)

19, 41, 55, 63, 66, 104,

Accessing

(1)

61,

Accommodate

(1)

4,

Accomplish

(1)

116,

Accordance

(3)

27, 38, 100,

Account

(3)

26, 43, 100,

Accurate

(5)

41, 55, 63, 66, 81,

Achieve

(2)

36, 106,

Act

(1)

38,

Action

(1)

115,

Actions

(1)

118,

Active

(1)

24,

Activities

(1)

102,

Adapt

(1)

107,

Addition

(1)

98,

Address

(9)

3, 36, 56, 93, 94, 95,

Addressed

(1)

3,

Adequate

(3)

63, 66, 68,

Adequately

(1)

3,

Adopt

(1)

107,

Adopting

(1)

5,

Advantage

(2)

28, 94,

ADVERTISING

(1)

37,

Advertising

(5)

38, 46, 47, 52,

Advice

(1)

111,

Afford

(1)

84,

Afforded

(3)

35, 90,

After

(1)

76,

Agencies

(1)

23,

Agreements

(2)

116, 118,

All

(7)

4, 19, 23, 28, 67, 79, 103,

Allow

(2)

49, 55,

Also

(1)

4,

ALTERNATIVE

(1)

91,

Alternative

(3)

92, 93, 96,

Ambiguity

(1)

81,

Among

(3)

4, 27, 114,

AND

(6)

34, 37, 86, 87, 91, 101,

And

(194)

1, 2, 3, 4, 5, 6, 7, 8, 10, 12, 14, 15, 16, 17, 18, 19, 20, 23, 24, 25, 26, 27, 28, 29, 32, 35, 36, 38, 41, 43, 44, 46, 47, 48, 49, 52, 55, 56, 57, 58, 59, 60, 61, 63, 65, 66, 68, 69, 70, 71, 73, 75, 77, 78, 81, 84, 85, 88, 89, 90, 92, 93, 94, 95, 96, 97, 100, 102, 103, 104, 106, 107, 108, 109, 110, 111, 114, 115, 116, 117, 118,

ANNEX

(1)

30,

Annex

(4)

11, 12, 13, 22,

Any

(8)

5, 39, 42, 48, 56, 61, 81,

APPLICABLE

(1)

87,

Applicable

(10)

17, 25, 56, 69, 71, 79, 88, 89, 107,

Applications

(1)

28,

Applied

(1)

89,

Applies

(1)

102,

Apply

(1)

32,

Approach

(1)

3,

Approaches

(1)

3,

Appropriate

(8)

29, 58, 61, 69, 100, 114, 115, 116,

Approval

(1)

74,

April

(1)

5,

Are

(9)

2, 4, 16, 40, 48, 52, 71, 88,

Arising

(2)

93, 95,

Arrangements

(2)

116, 118,

Article

(1)

10,

Aspects

(1)

4,

Assist

(3)

4, 5, 95,

Associated

(1)

65,

Association

(1)

61,

Associations

(1)

7,

Attached

(1)

22,

Attention

(2)

20, 93,

Authentication

(1)

13,

Authorities

(1)

115,

Available

(6)

28, 41, 67, 76, 78,

Avoid

(2)

44, 81,

Aware

(1)

16,

Awareness

(2)

97, 102,

AWARENESS

(1)

101,

B

Balanced

(1)

2,

Barriers

(1)

5,

Based

(1)

4,

Before

(3)

66, 81, 82,

Began

(1)

5,

Begun

(1)

4,

Behalf

(1)

47,

Being

(1)

47,

Benefit

(1)

28,

Benefits

(1)

15,

Between

(2)

2, 118,

Bilateral

(1)

116,

Bodies

(1)

7,

Body

(2)

61,

Border

(5)

16, 20, 88, 93, 115,

Both

(4)

5, 27, 111, 117,

Broad

(1)

17,

Building

(2)

2, 117,

Burden

(4)

90, 92, 94, 96,

BUSINESS

(2)

37, 54,

Business

(30)

4, 7, 8, 23, 28, 32, 38, 47, 56, 57, 60, 61, 70, 71, 88, 90, 93, 95, 100, 102, 103,

Businesses

(39)

2, 5, 8, 16, 20, 24, 25, 27, 36, 38, 39, 40, 41, 42, 43, 44, 45, 48, 49, 52, 55, 63, 65, 67, 68, 93, 94, 95, 96, 97, 103, 104, 106, 114, 117, 118,

Buyers

(1)

28,

C

Can

(2)

4, 16,

Cancel

(1)

82,

Cancellation

(1)

77,

Capacity

(1)

52,

Care

(2)

52, 75,

Carried

(1)

88,

Cause

(1)

40,

Certain

(1)

16,

Certification

(2)

61,

Challenged

(1)

4,

Challenges

(2)

3, 89,

Changes

(2)

4, 36,

Characteristics

(6)

5, 7, 8, 16, 43, 44,

Chargeback

(1)

85,

Children

(1)

52,

Choice

(2)

50, 97,

Choose

(1)

49,

Circumstances

(1)

36,

Citizens

(1)

4,

Civil

(1)

4,

Clear

(5)

8, 41, 55, 66, 68,

Clearly

(1)

46,

Codes

(1)

61,

Collected

(2)

70, 71,

Combat

(2)

115, 118,

Commerce

(44)

1, 3, 4, 5, 6, 7, 8, 11, 13, 15, 16, 17, 18, 19, 23, 27, 32, 35, 36, 38, 43, 44, 55, 63, 65, 85, 89, 90, 93, 95, 100, 102, 107, 111, 113,

Commercial

(9)

2, 16, 18, 49, 50, 51, 115, 118,

Committee

(2)

5, 29,

Communicate

(1)

16,

Communication

(3)

57, 114, 115,

Compare

(1)

15,

Complaints

(4)

93, 94, 95, 111,

Complete

(1)

81,

Compliance

(2)

44, 108,

Comply

(1)

42,

Comprise

(1)

3,

Computer

(1)

3,

Concerning

(5)

1, 12, 14, 81,

Concluding

(2)

81, 82,

Conditions

(5)

65, 68, 73, 74, 77,

Conduct

(5)

2, 18, 67, 115, 118,

Conducted

(2)

47, 100,

Confidence

(4)

2, 18, 85, 117,

CONFIRMATION

(1)

80,

Consensus

(1)

117,

Consent

(1)

81,

Consider

(2)

25, 43,

Consideration

(1)

89,

Considered

(1)

7,

Considering

(3)

19, 20, 90,

Conspicuous

(1)

41,

Consult

(1)

27,

Consultation

(1)

3,

Consumer

(62)

1, 2, 3, 4, 5, 6, 7, 11, 17, 18, 23, 26, 27, 29, 32, 35, 44, 57, 71, 81, 82, 85, 88, 89, 93, 94, 95, 96, 97, 100, 102, 103, 104, 108, 111, 113, 114, 117,

Consumers

(55)

2, 4, 5, 8, 15, 16, 19, 20, 24, 25, 27, 28, 35, 36, 38, 40, 42, 49, 50, 55, 61, 63, 65, 66, 67, 68, 84, 90, 92, 94, 95, 96, 100, 102, 103, 104, 106, 109, 111, 117, 118,

Contact

(2)

56, 61,

Contain

(1)

108,

Contained

(2)

5, 22,

Contents

(1)

110,

Context

(12)

1, 3, 4, 6, 7, 8, 11, 17, 27, 85, 89, 113,

Contexts

(1)

17,

Continue

(4)

93, 94, 95, 96,

Continued

(4)

18, 89, 108, 109,

Contract

(1)

45,

Convenience

(1)

15,

Convention

(1)

10,

Core

(4)

5, 7, 8, 117,

Correct

(1)

81,

Cost

(4)

90, 92, 94, 96,

Costs

(4)

65, 70, 71, 79,

Could

(2)

17,

Council

(5)

1, 9, 12, 14, 29,

Countries

(8)

4, 5, 26, 27, 51, 106, 113,

COUNTRIES

(1)

21,

Country

(1)

3,

Create

(1)

16,

Cross

(5)

16, 20, 88, 93, 115,

Cryptography

(1)

14,

Currency

(1)

79,

D

Data

(2)

12, 100,

December

(1)

10,

Deceptive

(2)

39, 47,

Decision

(4)

63, 65, 67, 102,

Declaration

(4)

11, 12, 13, 100,

Deliberate

(1)

81,

Delivery

(1)

72,

Departments

(1)

23,

Describing

(1)

63,

Details

(2)

61, 77,

Determine

(2)

4, 36,

Develop

(3)

5, 49, 93,

Developing

(1)

118,

Development

(10)

1, 4, 10, 18, 20, 28, 85, 108, 109, 114,

Devote

(1)

20,

Differently

(1)

89,

Difficulties

(1)

94,

Digital

(1)

3,

Disclosure

(1)

8,

DISCLOSURES

(1)

53,

Disparate

(1)

3,

DISPUTE

(2)

86, 91,

Dispute

(7)

61, 90, 92, 93, 96, 108,

Disputes

(4)

58, 93, 95, 118,

Disseminate

(1)

23,

Due

(1)

38,

E

Each

(1)

3,

Ease

(1)

16,

Easily

(5)

41, 55, 63, 66, 104,

Easy

(4)

49, 57, 61, 84,

Economic

(3)

1, 4, 10,

Educate

(2)

102, 103,

Education

(1)

111,

EDUCATION

(1)

101,

Educational

(2)

23, 103,

EFFECTIVE

(1)

34,

Effective

(20)

4, 5, 6, 7, 18, 20, 27, 35, 49, 57, 58, 89, 93, 94, 96, 100, 103, 108, 113,

Effectively

(1)

3,

Effort

(1)

4,

Efforts

(1)

4,

Elderly

(1)

52,

Electronic

(45)

1, 3, 4, 5, 6, 7, 8, 11, 13, 15, 16, 17, 18, 19, 23, 27, 32, 35, 36, 38, 43, 44, 55, 56, 63, 65, 85, 89, 90, 93, 95, 100, 102, 107, 111, 113,

Electronically

(1)

88,

Emerging

(1)

4,

Employ

(1)

97,

Empower

(1)

109,

Enable

(2)

63, 65,

Encourage

(6)

24, 25, 28, 108, 109, 110,

Encouraged

(2)

85, 94,

Encourages

(1)

28,

Enforcement

(7)

6, 44, 60, 114, 115, 118,

Engage

(3)

16, 39, 40,

Engaged

(5)

8, 38, 55, 63, 65,

Enhance

(2)

85, 97,

Enhanced

(1)

18,

Enhancing

(1)

117,

Ensure

(2)

89, 90,

Ensuring

(1)

117,

Enter

(3)

63, 65, 116,

Entering

(1)

66,

Environment

(1)

3,

Erecting

(1)

5,

Errors

(1)

81,

Establish

(3)

3, 94, 95,

Establishing

(1)

2,

Examinations

(1)

25,

Examining

(1)

4,

Exceeding

(1)

5,

Exchange

(4)

3, 29, 77, 115,

Exist

(1)

4,

Existence

(2)

71, 110,

Existing

(6)

4, 88, 89, 90, 116,

Expect

(1)

8,

Experiences

(1)

29,

Exploit

(1)

44,

Express

(2)

48, 81,

F

Facilitate

(4)

4, 27, 111, 114,

Facilitates

(1)

90,

Failure

(1)

47,

Fair

(9)

4, 8, 38, 90, 92, 93, 94, 96,

FAIR

(1)

37,

Fairness

(1)

90,

File

(1)

111,

Final

(1)

12,

FINAL

(2)

14,

Flow

(1)

100,

Flows

(1)

12,

Following

(1)

69,

For

(27)

1, 3, 4, 5, 6, 10, 13, 14, 16, 17, 48, 56, 63, 66, 67, 68, 75, 85, 89, 100, 108, 117, 118,

Form

(1)

104,

Forms

(2)

35, 90,

Formulating

(2)

6, 7,

Foster

(1)

102,

FOUR

(1)

112,

Framework

(8)

3, 5, 88, 89, 90, 102,

Fraudulent

(6)

2, 18, 39, 85, 115, 118,

Freedom

(1)

97,

From

(7)

4, 5, 93, 95, 118,

Full

(1)

68,

Fully

(1)

52,

Further

(2)

98, 117,

G

Gather

(1)

15,

General

(2)

3, 5,

GENERAL

(1)

33,

Geographic

(2)

56, 74,

Given

(2)

69, 89,

Gives

(1)

66,

GLOBAL

(1)

112,

Global

(8)

3, 4, 12, 43, 100, 103, 113,

Globally

(1)

104,

Goals

(1)

117,

Goods

(7)

15, 16, 40, 41, 63, 81,

GOODS

(1)

62,

Govern

(1)

4,

Governing

(2)

12, 100,

Government

(1)

56,

Governmental

(1)

23,

Governments

(16)

3, 4, 5, 6, 20, 25, 36, 90, 93, 96, 97, 102, 103, 104, 114,

Groups

(2)

7, 23,

Growth

(3)

3, 4, 89,

Guarantees

(1)

78,

Guardian

(1)

74,

Guidance

(2)

7, 8,

GUIDELINES

(1)

30,

Guidelines

(16)

1, 5, 12, 14, 22, 23, 24, 27, 28, 32, 100, 110,

H

Harm

(1)

40,

Have

(6)

3, 4, 17, 50, 52,

Having

(7)

10, 11, 12, 13, 14, 90, 107,

Health

(1)

75,

Help

(1)

4,

Herein

(1)

5,

Hide

(1)

44,

How

(1)

3,

However

(1)

5,

I

Identifiable

(1)

46,

Identification

(1)

56,

Identify

(3)

47, 81,

Identity

(1)

44,

Ill

(1)

52,

Impede

(1)

3,

Implement

(3)

22, 28, 49,

IMPLEMENTATION

(1)

105,

Implementation

(2)

24, 29,

Implementing

(3)

6, 7, 97,

Implications

(2)

17,

Implied

(1)

48,

Important

(1)

16,

Imposed

(2)

70, 71,

Include

(1)

69,

Includes

(1)

108,

Including

(5)

15, 56, 75, 93, 103,

Increase

(1)

102,

Increasingly

(1)

16,

Indicate

(1)

79,

Indicated

(1)

50,

Indispensable

(1)

2,

Individual

(1)

8,

Information

(26)

3, 8, 14, 15, 27, 29, 41, 52, 55, 63, 65, 66, 67, 68, 69, 76, 77, 79, 84, 97, 104, 111, 115,

INFORMATION

(3)

54, 62, 64,

Informed

(6)

16, 63, 65, 67, 81, 102,

Inherently

(1)

3,

Initiatives

(3)

4, 26, 114,

Innovative

(1)

103,

Innovatively

(1)

97,

Input

(1)

4,

Insight

(1)

4,

Institutions

(2)

23, 103,

Instructions

(1)

75,

INSTRUCTS

(1)

29,

Intent

(1)

81,

Interest

(1)

23,

Interests

(2)

16, 38,

Internal

(1)

94,

International

(10)

3, 24, 27, 98, 106, 114, 115, 116, 117,

Internationally

(1)

3,

Into

(6)

43, 63, 65, 66, 100, 116,

Invite

(1)

26,

Involved

(1)

23,

Issues

(4)

3, 17,

Itemisation

(1)

70,

Its

(2)

60, 61,

J

Joint

(2)

114, 115,

Judgments

(2)

118,

Judicial

(1)

115,

Jurisdiction

(6)

3, 17, 25, 88, 89,

JURISDICTION

(1)

87,

Just

(1)

17,

K

L

Language

(1)

67,

Languages

(1)

67,

Law

(9)

6, 17, 25, 60, 88, 89, 115, 118,

LAW

(1)

87,

Laws

(6)

2, 4, 104, 107,

Leadership

(2)

108, 109,

Legal

(4)

3, 51, 56, 59,

Less

(2)

35, 90,

Level

(7)

35, 84, 90, 98, 106, 114, 115,

Levels

(3)

24, 27, 117,

Liability

(1)

85,

License

(1)

56,

Light

(1)

9,

Likely

(2)

39, 40,

Limit

(2)

2, 18,

Limitations

(2)

74, 85,

Local

(1)

24,

Location

(2)

44, 60,

Long

(1)

48,

M

Made

(2)

4, 103,

Mail

(4)

49, 50, 51, 56,

Maintain

(2)

63, 68,

Maintained

(1)

48,

Make

(11)

39, 41, 42, 63, 65, 67, 81, 103, 107, 116,

Makes

(2)

63, 68,

Making

(1)

102,

Manner

(7)

28, 41, 63, 66, 68, 94, 96,

Many

(1)

4,

March

(1)

14,

Marketing

(6)

38, 40, 46, 47, 52,

MARKETING

(1)

37,

Marketplace

(2)

3, 16,

Markets

(1)

43,

May

(8)

3, 15, 16, 36, 52,

Meaningful

(2)

90, 92,

Means

(2)

56, 103,

Mechanisms

(11)

18, 44, 84, 85, 93, 94, 96, 108,

Media

(3)

23, 103, 107,

Meet

(1)

98,

MEMBER

(1)

21,

Member

(8)

3, 4, 5, 26, 27, 106, 113,

Membership

(2)

61,

Messages

(2)

49, 50,

Method

(1)

61,

Methods

(1)

73,

Mind

(1)

107,

Minimum

(1)

55,

Ministerial

(4)

11, 12, 13, 100,

Misleading

(5)

2, 18, 39, 115, 118,

Models

(1)

28,

Modified

(1)

89,

Modify

(2)

81, 90,

More

(3)

2, 5, 67,

Most

(1)

3,

Multilateral

(1)

116,

Mutual

(1)

118,

N

Name

(2)

56,

National

(5)

3, 24, 27, 106, 117,

Nature

(2)

3, 43,

Necessary

(6)

6, 22, 36, 67, 107, 116,

Need

(1)

4,

Needed

(1)

3,

Network

(2)

3, 4,

Networks

(5)

3, 12, 100, 103, 116,

Neutrality

(1)

107,

New

(2)

15, 28,

Non

(2)

26, 27,

Nor

(1)

5,

Not

(12)

4, 32, 35, 39, 40, 44, 45, 49, 50, 52, 71, 90,

Nothing

(1)

5,

Notice

(1)

71,

November

(1)

14,

Number

(2)

51, 56,

Numbers

(1)

56,

O

Objectives

(2)

4, 98,

Obligations

(1)

16,

October

(3)

11, 12, 13,

OECD

(8)

1, 3, 4, 5, 14, 100,

Offer

(2)

15, 85,

Offered

(1)

63,

Officials

(1)

60,

Omission

(1)

39,

ONE

(1)

31,

One

(1)

67,

Ongoing

(1)

25,

Online

(3)

5, 18, 102,

ONLINE

(1)

53,

Only

(1)

32,

Open

(1)

19,

Operate

(3)

27, 115, 118,

Operation

(6)

1, 3, 10, 106, 114, 116,

OPERATION

(1)

112,

Operative

(2)

4, 95,

Opportunity

(1)

66,

Option

(1)

96,

Order

(2)

81, 113,

Ordinated

(1)

3,

Ordination

(1)

115,

Organisation

(3)

1, 10, 61,

Other

(10)

17, 23, 35, 56, 61, 71, 90, 93, 116, 118,

Others

(1)

52,

Otherwise

(1)

88,

Out

(2)

88, 100,

P

Parental

(1)

74,

Part

(2)

3, 4,

PART

(4)

31, 33, 105, 112,

Participate

(2)

25, 35,

Participating

(2)

5, 102,

Participation

(1)

108,

Particular

(1)

5,

Party

(1)

5,

Pay

(1)

38,

Payment

(3)

73, 84, 85,

PAYMENT

(1)

83,

Performance

(1)

72,

Personal

(2)

12, 100,

Policies

(6)

2, 3, 6, 26, 42, 93,

Policy

(4)

5, 14, 29, 77,

Poses

(1)

89,

Position

(1)

28,

Possible

(5)

43, 63, 68, 103, 110,

Powerful

(1)

85,

Practice

(1)

39,

Practices

(12)

2, 4, 6, 8, 38, 40, 42, 61, 107,

PRACTICES

(1)

37,

Precisely

(1)

81,

Preclude

(1)

5,

Predictability

(1)

117,

Predictable

(1)

3,

Presence

(1)

18,

Present

(1)

41,

Presented

(1)

52,

Principal

(1)

56,

Principals

(1)

60,

Principles

(3)

5, 100, 107,

PRINCIPLES

(1)

33,

Privacy

(5)

12, 100,

PRIVACY

(1)

99,

Private

(2)

108, 109,

Procedures

(2)

49, 93,

PROCESS

(1)

80,

Process

(1)

59,

Programs

(1)

95,

Progress

(1)

29,

Promote

(2)

107, 110,

Promoting

(2)

24, 40,

Prompt

(1)

57,

Proper

(1)

75,

Protect

(3)

5, 109,

Protecting

(1)

117,

Protection

(29)

1, 3, 4, 5, 6, 7, 11, 12, 17, 18, 27, 35, 36, 44, 89, 90, 100, 102, 104, 113,

PROTECTION

(1)

34,

Protections

(2)

2, 117,

Provide

(14)

4, 5, 8, 41, 55, 61, 63, 65, 68, 96, 100, 104, 113,

Provided

(3)

66, 84, 92,

Provides

(2)

90,

Providing

(4)

4, 7, 8, 27,

Provisions

(1)

5,

Public

(1)

23,

Publicises

(1)

61,

Purchase

(6)

74, 81, 82,

Purpose

(3)

5, 106, 110,

Purposes

(1)

56,

Put

(1)

16,

Q

R

Range

(2)

15, 17,

Reaching

(1)

4,

Reasonable

(1)

48,

Receive

(2)

49, 50,

Recognised

(2)

3, 100,

Recognising

(4)

15, 16, 17, 18,

Recognition

(1)

118,

Recommendation

(9)

1, 5, 12, 14, 22, 26, 29, 106,

Recommendations

(1)

25,

RECOMMENDS

(1)

21,

Record

(3)

63, 68, 81,

Redress

(3)

20, 90, 92,

REDRESS

(2)

86, 91,

Refers

(1)

79,

Refund

(1)

77,

Regard

(6)

10, 11, 12, 13, 14, 38,

Regarding

(4)

17, 25, 42,

Registration

(2)

56,

Regulations

(2)

6, 26,

Regulatory

(13)

3, 4, 7, 43, 51, 60, 61, 93, 95, 107, 108, 115,

Related

(3)

3, 77, 111,

Relating

(2)

42, 76,

Relationship

(1)

2,

Relevant

(8)

22, 23, 56, 61, 68, 104,

Remedies

(1)

104,

Report

(1)

29,

Represent

(1)

5,

Representation

(1)

39,

Representations

(3)

42, 48,

Representatives

(19)

4, 5, 20, 23, 24, 25, 27, 36, 93, 94, 95, 96, 97, 102, 103, 104, 106, 108, 114,

Required

(1)

98,

Requirements

(2)

51, 74,

Requires

(2)

3, 4,

Resolution

(8)

58, 61, 90, 92, 93, 96, 108,

RESOLUTION

(2)

86, 91,

Resolve

(1)

93,

Resolving

(1)

95,

Respect

(1)

29,

Respected

(1)

50,

Respond

(1)

94,

Restrict

(1)

5,

Restrictions

(2)

74,

Resulting

(2)

118,

Results

(1)

90,

Retain

(1)

81,

Retaining

(1)

5,

Return

(1)

77,

Review

(4)

4, 29, 66, 107,

Reviewing

(3)

6, 7, 26,

Rights

(1)

16,

Risk

(2)

16, 40,

Role

(1)

24,

Routinely

(1)

71,

Rules

(4)

17, 25, 108,

S

Safety

(1)

75,

Sales

(1)

76,

Same

(1)

67,

Scheme

(1)

61,

Schemes

(1)

7,

SCOPE

(1)

31,

Section

(1)

98,

Sections

(1)

22,

Sector

(2)

108, 109,

Sectors

(1)

23,

Secure

(1)

84,

Security

(2)

14, 84,

Seek

(1)

90,

Self

(10)

3, 4, 7, 51, 61, 93, 95, 107, 108,

Selling

(1)

40,

September

(1)

12,

Seriously

(1)

52,

Service

(2)

59, 76,

SERVICES

(1)

62,

Services

(7)

15, 16, 40, 41, 63, 81,

Set

(3)

5, 100,

Sharing

(1)

27,

She

(1)

81,

Should

(53)

4, 5, 7, 8, 19, 20, 35, 36, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 52, 55, 61, 63, 65, 66, 67, 68, 69, 79, 81, 82, 84, 85, 89, 90, 92, 93, 94, 95, 96, 97, 100, 102, 103, 104, 106, 113,

Situations

(1)

16,

Social

(1)

4,

Society

(1)

4,

Sooner

(1)

29,

Special

(6)

16, 20, 36, 44, 52, 93,

Specific

(2)

51, 108,

Speed

(1)

16,

Standards

(1)

44,

Steps

(1)

22,

Strengthen

(1)

28,

Stringent

(1)

5,

Study

(1)

98,

Subject

(2)

51, 88,

Substantial

(1)

15,

Substantiate

(1)

48,

Substantive

(1)

108,

Such

(17)

2, 3, 15, 16, 36, 41, 46, 50, 63, 66, 68, 69, 74, 84, 94, 107, 116,

Sufficient

(3)

55, 63, 65,

Systems

(3)

14, 20, 85,

T

Take

(7)

22, 24, 26, 28, 43, 52, 94,

Taken

(1)

118,

Taking

(1)

100,

Target

(1)

43,

Targeted

(1)

52,

Techniques

(1)

103,

Technologies

(3)

3, 4, 97,

Technology

(3)

28, 107, 109,

Telephone

(1)

56,

Termination

(1)

77,

Terms

(6)

26, 45, 65, 68, 72, 73,

Text

(1)

68,

Than

(3)

35, 67, 90,

THAT

(1)

21,

That

(34)

3, 4, 7, 8, 15, 16, 17, 18, 19, 20, 28, 29, 35, 39, 40, 49, 50, 52, 61, 63, 66, 68, 71, 79, 90, 96, 102, 108,

THE

(3)

54, 62, 64,

The

(148)

1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 22, 23, 24, 25, 26, 27, 28, 29, 35, 36, 38, 41, 43, 44, 47, 48, 52, 56, 57, 60, 61, 63, 65, 66, 67, 68, 69, 70, 71, 79, 81, 82, 84, 85, 88, 89, 90, 94, 96, 97, 98, 100, 102, 103, 106, 107, 108, 109, 110, 113, 114, 115, 117, 118,

Their

(19)

4, 5, 16, 20, 24, 25, 26, 27, 28, 36, 42, 44, 85, 102, 106, 110, 115,

Them

(1)

97,

Themselves

(3)

27, 41, 55,

Thereafter

(2)

29, 48,

Therefore

(1)

89,

These

(7)

3, 4, 5, 32,

They

(7)

41, 42, 43, 49, 50, 52,

This

(5)

22, 26, 29, 89, 106,

Those

(1)

67,

THREE

(1)

105,

Through

(3)

3, 115,

Throughout

(1)

4,

Time

(2)

48, 74,

Timely

(4)

90, 92, 94, 96,

Together

(5)

36, 93, 96, 102, 104,

Tool

(1)

109,

Tools

(2)

28, 85,

Total

(1)

70,

Toward

(2)

117, 118,

Trade

(1)

5,

Trades

(1)

56,

Transaction

(10)

63, 65, 66, 67, 68, 69, 81, 82,

TRANSACTION

(1)

64,

Transactions

(6)

2, 16, 32, 42, 88, 93,

Transborder

(2)

12, 100,

TRANSPARENT

(1)

34,

Transparent

(7)

3, 4, 18, 35, 89, 93, 94,

True

(1)

44,

TWO

(1)

33,

U

Unauthorised

(1)

85,

Under

(1)

56,

Understand

(1)

52,

Understandable

(1)

104,

Understanding

(1)

3,

Undertaken

(1)

4,

Undue

(4)

90, 92, 94, 96,

Unfair

(6)

2, 18, 39, 45, 115, 118,

Unfamiliar

(1)

16,

Unique

(1)

4,

Unreasonable

(1)

40,

Unsolicited

(3)

49, 50, 51,

Use

(11)

45, 49, 75, 84, 85, 93, 97, 103, 110, 116,

V

Variety

(1)

4,

Various

(1)

43,

Verifying

(1)

61,

W

Want

(1)

50,

Warnings

(1)

75,

Warranties

(1)

78,

Ways

(1)

4,

What

(1)

36,

Whenever

(1)

41,

Where

(7)

47, 50, 56, 61, 67, 69, 114,

Wherever

(1)

43,

Whether

(7)

4, 49, 63, 65, 88, 89, 90,

Which

(6)

4, 16, 52, 56,

Who

(2)

35, 52,

Whose

(1)

47,

Wide

(1)

15,

Widely

(2)

23, 110,

Wish

(1)

49,

Wishes

(1)

81,

With

(21)

4, 16, 27, 29, 38, 42, 44, 52, 55, 57, 61, 63, 65, 68, 84, 90, 93, 96, 100, 106,

Withdrawal

(1)

77,

Without

(5)

5, 90, 92, 94, 96,

Work

(7)

36, 93, 96, 102, 104, 117, 118,

Would

(1)

47,